# Set Up Contact Forms with CRM & Helpdesk In this guide, we will look at setting up a contact form that sends messages directly to Planio where they'll appear as issues in Planio's CRM & Helpdesk. {{>toc}} ## Benefits - Reply to website inquiries directly from Planio using the CRM & Helpdesk App. - Don't let inquiries slip through the cracks in your overloaded email inbox. - No need for server-side scripting to handle the contact form submissions. ## HTML Form You can send contact form requests directly to Planio, as Planio will accept an unauthenticated POST request with `application/x-www-form-urlencoded` form data. Therefore, we’re going to build a simple form with an action attribute that submits the form to Planio via the POST HTTP method. ~~~html
~~~ ## A Practical Example When someone fills out this form, the message will show up in Planio as an issue as you can see here: ![](email-from-contact-form@2x.png) *A contact form message appears as issue in Planio* That’s just one of the examples of how you can use the Redmine API at Planio to streamline your processes. You’ll find more examples and documentation in our [Redmine API documentation](https://plan.io/api/).