# Set Up a Contact Form on your own Website with CRM & Helpdesk In this guide, we will look at setting up a contact form on your own website that sends your customer's messages directly to Planio where they'll appear as issues in Planio's CRM & Helpdesk. {{>toc}} ## Benefits - Reply to website inquiries directly from Planio using the CRM & Helpdesk App. - Don't let inquiries slip through the cracks in your overloaded email inbox. - Work as a team on customer support. - Become more efficient by using auto-replies and CRM templates. - No need for server-side scripting to handle the contact form submissions. ## HTML Form You can send HTML form requests directly to Planio, as Planio will accept an unauthenticated POST request with `application/x-www-form-urlencoded` form data. Therefore, we’re going to build a simple form with an action attribute that submits the form to Planio via the HTTP POST method. ~~~html
~~~ *You can download the entire HTML page here:* [*contact-us.html*](https://support.plan.io/attachments/download/213611/contact-us.html). When someone fills out this form, the message will show up in Planio as an issue as you can see here: ![](email-from-contact-form@2x.png) *A contact form message appears as issue in Planio* That’s just one of the examples of how you can use the Redmine API at Planio to streamline your processes. You’ll find more examples and documentation, including how to add your own **custom fields** to your contact forms, in our [Redmine API documentation](https://plan.io/api/#issues-via-contact-forms).