Store Website Chat Logs from Userlike in Planio Help Desk¶

Using Userlike for chatting live with your website visitors is great and it's an awesome way to provide support or explain your product.

Normally, Userlike sends you an email after each chat session with a chat log, so you can keep it for future reference. We thought it would be great to store these chat logs in Planio Help Desk as issues instead, so you'll have everything neatly organized by contact and so you'll be able to see support issues from Planio side-by-side with Userlike chats.

• Table of contents
• Store Website Chat Logs from Userlike in Planio Help Desk
  • Set up Planio Help Desk
  • Configure an API end point in Userlike

Setting it up is really easy:

Set up Planio Help Desk¶

If you haven't already, set up Planio Help Desk in one of your projects. We have an in-depth guide about how to set up Planio Help Desk, but if you really just want to get started quickly, just do the following:

1. Navigate to your project
2. Click on the Apps tab
3. Find Planio Help Desk
4. Click Install

Configure an API end point in Userlike¶

Next, we'll log in to Userlike. You'll need your Userlike username and password for this. Once logged in, we are going to:

1. Find Config in the left hand menu
2. Click on Addons Settings
3. Find an entry called API in the table
4. Click on its small Edit icon on the far right

You'll be presented with a form like this:

The Callback URL field will be empty though. Let's find out what we want to put in there!