Store Website Chat Logs from Userlike in Planio Help Desk » History » Sprint/Milestone 3
Jan Schulz-Hofen, 03/14/2017 11:53 AM
1 | 1 | Jan Schulz-Hofen | # Store Website Chat Logs from Userlike in Planio Help Desk |
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3 | Using [Userlike](https://www.userlike.com/) for chatting live with your website visitors is great and it's an awesome way to provide support or explain your product. |
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5 | Normally, Userlike sends you an email after each chat session with a chat log, so you can keep it for future reference. We thought it would be great to store these chat logs in [Planio Help Desk](https://plan.io/customer-service-and-help-desk/) as issues instead, so you'll have everything neatly organized by contact and so you'll be able to see support issues from Planio side-by-side with Userlike chats. |
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7 | 3 | Jan Schulz-Hofen | {{>toc}} |
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9 | 1 | Jan Schulz-Hofen | Setting it up is really easy: |
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11 | ## Set up Planio Help Desk |
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13 | If you haven't already, set up Planio Help Desk in one of your projects. We have an in-depth guide about [[Set_up_Your_Help_Desk_App|how to set up Planio Help Desk]], but if you really just want to get started quickly, just do the following: |
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15 | 1. Navigate to your project |
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16 | 2. Click on the **Apps** tab |
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17 | 3. Find **Planio Help Desk** |
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18 | 4. Click **Install** |
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20 | 2 | Jan Schulz-Hofen | {{figure(Install Planio Help Desk) |
21 | 1 | Jan Schulz-Hofen | !Helpdesk_install_button@2x.png! |
22 | 2 | Jan Schulz-Hofen | }} |
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24 | ## Configure an API end point in Userlike |
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26 | Next, we'll log in to Userlike. You'll need your Userlike username and password for this. Once logged in, we are going to: |
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28 | 1. Find **Config** in the left hand menu |
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29 | 2. Click on **Addons Settings** |
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30 | 3. Find an entry called **API** in the table |
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31 | 4. Click on its small **Edit** icon on the far right |
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33 | {{figure(Configure an API end point in Userlike) |
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34 | !userlike_main_menu@2x.png! |
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35 | 1 | Jan Schulz-Hofen | }} |
36 | 3 | Jan Schulz-Hofen | |
37 | You'll be presented with a form like this: |
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39 | {{figure(Userlike Callback API form) |
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40 | !userlike_callback_form@2x.png! |
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41 | }} |
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43 | The **Callback URL** field will be empty though. Let's find out what we want to put in there! |