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Store Website Chat Logs from Userlike in Planio Help Desk » History » Sprint/Milestone 3

Jan Schulz-Hofen, 03/14/2017 11:53 AM

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# Store Website Chat Logs from Userlike in Planio Help Desk
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Using [Userlike](https://www.userlike.com/) for chatting live with your website visitors is great and it's an awesome way to provide support or explain your product.
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Normally, Userlike sends you an email after each chat session with a chat log, so you can keep it for future reference. We thought it would be great to store these chat logs in [Planio Help Desk](https://plan.io/customer-service-and-help-desk/) as issues instead, so you'll have everything neatly organized by contact and so you'll be able to see support issues from Planio side-by-side with Userlike chats.
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{{>toc}}
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Setting it up is really easy:
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## Set up Planio Help Desk
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If you haven't already, set up Planio Help Desk in one of your projects. We have an in-depth guide about [[Set_up_Your_Help_Desk_App|how to set up Planio Help Desk]], but if you really just want to get started quickly, just do the following:
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1.  Navigate to your project
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2.  Click on the **Apps** tab
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3.  Find **Planio Help Desk**
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4.  Click **Install**
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{{figure(Install Planio Help Desk)
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!Helpdesk_install_button@2x.png!
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}}
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## Configure an API end point in Userlike
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Next, we'll log in to Userlike. You'll need your Userlike username and password for this. Once logged in, we are going to:
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1.  Find **Config** in the left hand menu
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2.  Click on **Addons Settings**
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3.  Find an entry called **API** in the table
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4.  Click on its small **Edit** icon on the far right
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{{figure(Configure an API end point in Userlike)
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!userlike_main_menu@2x.png!
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}}
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You'll be presented with a form like this:
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{{figure(Userlike Callback API form)
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!userlike_callback_form@2x.png!
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}}
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The **Callback URL** field will be empty though. Let's find out what we want to put in there!