Get Started with Team Chat in Planio¶

Team Chat lets you quickly make decisions together with your teams in real time from your phone or computer.

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Get Started with Team Chat in Planio

How Can You Use Team Chat?¶

You can chat with your team members directly inside Planio, on desktop clients or on your mobile about a project.
You can discuss an issue in chat, and your chat will be easily accessible from that issue, so you’ll have all the discussion around the issue in one place.
You can ping people by writing their name, so you can quickly ask them a question. They’ll get a notification, so they’ll know about it straight away.
You can search the entire chat log using search. Everybody can simply look up what has been said on a subject and absent people can catch up on past chats easily.

Activate Planio Chat and Get Your Planio Chat Credentials¶

Log in into your Planio account and select the project for which you want to enable team chat. Go to Apps in the navigation bar and make sure Team Chat is installed. It’s an optional extra, so you’ll have to upgrade to use it.

Install the Chat App

Now, you’ll see a Chat tab in the bottom-right of the screen. You can start chatting here.

You can use chat from within Planio

You'll also find Chat Logs in the navigation bar. Click on it, and you’ll see a history of all chat messages. On the right, you’ll see a sidebar with chat credentials you'll need to set up chat on mobiles or desktops. You’ll have to enter your password to see the Server password.

You'll find your chat credentials on in this sidebar

You’ll need these credentials to set up chat on mobile devices and desktop IRC clients.

Set up Chat on your iPhone¶

Let’s install chat on your iPhone so you can chat with your team members and get notifications on the go.

Install the Colloquy App from the App Store¶

Open the app store and search for the Colloquy app. The app costs 1.99. Install the app and open it.

Add a new Connection¶

Select Add an IRC connection.

Now, we'll fill out the connection fields:

The Description can be whatever you want.
The Address is the Host name from your Planio chat credentials (see above).
Switch on Push Notifications if you want to be notified when someone mentions your name in chat.
Nickname and Real Name will show up as your name in chat.

Scroll down and select Advanced

Here's we'll fill out the connection and authentication settings with our Planio chat credentials (see above):

Enter the Server Port.
Switch on SSL, so your chat will be secure.
Enter the Username
Enter the Password

Click back to New Connection and then click on Connect.

Join the Project Room¶

You can enter the room and start chatting on your iPhone.

Set up Chat on your Android Phone¶

Let’s install chat on your Android phone. We'll use AndroIRC in this tutorial.

Download AndroIRC¶

You can install AndroIRC from Google Play Store.

Add Your Planio Chat Server¶

Once you've installed the app, click on the settings icon and select settings.

Select Servers and then again select settings and select New server.

Here's we'll fill out the connection and authentication settings with our Planio chat credentials (see above):

You can set the Name to whatever you want.
The address is the Host name from the credentials.
The Port is the port from the credentials.
The Password is the Server password
You can set the Nickname to what you prefer (perhaps your name)
You can leave Alternative blank or enter a slightly modified version of your Nickname, as it's just for the case that someone else the same nickname as you.
Ident is the User name from the credentials.
Make sure that Secured connection is checked.
Ignore the rest of the fields.

Set up Desktop Chat on your Mac¶

Download and install Colloquy¶

Download and install Colloquy from the Colloquy downloads page.

Create a new connection¶

Open up Colloquy. It will prompt you to create a new connection. If not, you can select File -> New Connection.

Select the Details button and enter your credentials. You'll find these credentials on in your Planio project in Chat logs.

Nickname: enter your name
Server Protocol: leave as IRC (Internet Relay Chat)
Chat Server: enter the Host name
Tick Remember this connection
Chat Server Port: see your Planio account
SSL Connection: make sure it’s ticked (so your chat will be secure)
User name: enter the User name
Server password: enter the Server password

Join the Project Room¶

Click Connect and you’ll be automatically joined to your project chat room.