Data center migration and change of IP address range
We will be migrating Planio to a new data center on the weekend of March 14th and 15th, 2020. This change will help us further improve the performance and availability of all Planio services.
The migration window starts on Saturday, March 14 at 9:00 UTC and will last until Sunday, March 15, 22:00 UTC. Within that time frame, some or all services of your account might observe occasional unavailabilities as we transfer your data. All data is safe during the migration and will be transferred over fully encrypted channels to the new data center.
IP address range¶
With the migration, we will update the IP range on which Planio servers operate. It will change from 220.127.116.11/24 (previous) to 18.104.22.168/27 (new). If you have configured any firewall or proxy rules in your organization, please make sure to adapt those beforehand. For most users, nothing needs to be changed on your end.
In any case, please note that we might occasionally have to further update the used IP ranges of our servers without prior notice. As such, please continue to avoid IP address based firewall rules for Planio in your organisation. If you require to set up firewall rules, please use hostnames instead.
If you are using Planio on a custom domain, the same applies. If you have used a
CNAME in the past, nothing needs to be changed. Should you have used
A records, please update them accordingly and re-evaluate if using a
CNAME is possible now.
Privacy and GDPR¶
Customers who have concluded a Data Processing Agreement according to Art. 28 GDPR with Planio have already received an update by email to reflect this data center change. The new data center we are migrating to is located and operated in Germany as was our previous data center. As such, your Planio data will not change jurisdictions. Administrators can still sign the new agreement via Your Avatar → Customer Account → Data Processing Agreement if desired.
Should you have any questions related to the migration, as always please don't hesitate to get in touch.
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