Planio Support (english)

# Store Website Chat Logs from Userlike in Planio Help Desk

Using [Userlike](https://www.userlike.com/) for chatting live with your website visitors is great and it's an awesome way to provide support or explain your product.

Normally, Userlike sends you an email after each chat session with a chat log, so you can keep it for future reference. We thought it would be great to store these chat logs in [Planio Help Desk](https://plan.io/customer-service-and-help-desk/) as issues instead, so you'll have everything neatly organized by contact and so you'll be able to see support issues from Planio side-by-side with Userlike chats.

{{>toc}}

Setting it up is really easy:

## Set up Planio Help Desk

If you haven't already, set up Planio Help Desk in one of your projects. We have an in-depth guide about [[Set_up_Your_Help_Desk_App|how to set up Planio Help Desk]], but if you really just want to get started quickly, just do the following:

1.  Navigate to your project

2.  Click on the **Apps** tab

3.  Find **Planio Help Desk**

4.  Click **Install**

{{figure(Install Planio Help Desk)

!Helpdesk_install_button@2x.png!

}}

## Configure an API end point in Userlike

Next, we'll log in to Userlike. You'll need your Userlike username and password for this. Once logged in, we are going to:

1.  Find **Config** in the left hand menu

2.  Click on **Addons Settings**

3.  Find an entry called **API** in the table

4.  Click on its small **Edit** icon on the far right

{{figure(Configure an API end point in Userlike)

!userlike_main_menu@2x.png!

}}

You'll be presented with a form like this:

{{figure(Userlike Callback API form)

!userlike_callback_form@2x.png!

}}

The **Callback URL** field will be empty though. Let's find out what we want to put in there!

## Constructing the Userlike Callback URL

This part can be a little technically. But don't worry – we'll get through this.

Generally speaking, the **Callback URL** needs to follow this format:

~~~

https://acme.plan.io/projects/support/userlike_callback?key=abc123

~~~

The URL needs to be adapted to fit your particular Planio account though, so let's take a closer look:

  - `https://acme.plan.io/projects/support` is the full URL to the designated project where you activated Planio Help Desk. You can copy it from your browser's address bar when you're on the **Overview** tab of your project. `acme.plan.io` is your Planio domain and `support` is the project's **Identifier**.

  - `/userlike_callback` instructs Planio that this call is coming from Userlike, it does not need to be changed

  - `?key=abc123` is a secret key for authentication purposes. In Planio, please navigate to *your avatar* -\> **Administration** -\> **Settings** -\> **Incoming emails** and find the key in the field labeled **Incoming email WS API key**. Now, replace `abc123` in your URL with your actual key.

That's it. Now, paste your URL in the corresponding field on Userlike and select one or two of the **Automatic Tickets** boxes:

  - Select **for Offline Messages** if you would like to receive messages in Planio when you're offline in Userlike Chat and a website visitor leaves a message.

  - Select **for Chats** if you would like to receive actual chat logs with your website visitors in Planio.

Our recommendation is to select both checkboxes.

Please *leave all other checkboxes unchecked* and finally, click on **Update settings**.