Planio Support (english)

In Planio, you can control for which events you'd like to receive notifications and on which ways you'd like to be notified, e.g. via email, or via mobile or desktop push notification.

Today, we're introducing a new way to control what you'd like to be notified about. Within your Avatar -> My account section, you can now enable a new setting called Also notify me about issues with a priority of high or higher.

This will essentially notify you about high priority issues regardless of whether they are assigned to you or whether you are watching or being otherwise involved in them. This will also work if you have selected to receive no notifications at all otherwise.

We believe this to be particularly useful for high level managers who are overseeing many projects but aren't directly involved in their day-to-day. It's also great for help desk scenarios where agents won't need email notifications for regular issues as they're working on them consistently following an orderly queue. Yet, high priority issues could now alert them even if they aren't currently logged on or are working on something else – if that's what's desired.

Planio's new Storage App just received an update which brings two much requested features.

Notifications for changes to files and folders¶

Users can now receive notifications about changes (that is, creation, modification and deletion) of files and folders in Planio Storage. The same settings in My Account, which control notifications about issue updates and so on, will also influence what changes in Storage users will be notified about.

For fine grained control, we also introduced the possibility to watch files and folders, which becomes relevant when a user has selected the "Only for things I watch or I'm involved in" setting in her notification preferences. The watch setting on folders is recursive, so all files and folders inside a watched folder are considered to be watched as well automatically.

To avoid flooding users' mailboxes with notifications, these are consolidated over a period of time. Emails only get sent out when no more changes happened for a certain period of time in order to group related changes in a single notification email.

Restoration of deleted files¶

The new Trashcan can be accessed through a link in the sidebar of the Storage app. It keeps hold of deleted files for 3 days, providing a safeguard against accidental deletion of files.

Files and folders in trash can be restored or permanently removed before this happens automatically. Administrators may choose to purge all files permanently in one go, while other users may only purge those files that they deleted themselves. Protected files and folders remain protected in Trash as well - they cannot be seen in the Trashcan view by users without the proper permissions.

Quick heads-up on a much-requested feature, the first of a couple improvements coming to the Gantt charts. The left column of Gantt charts containing the tree of projects, milestones, and issues is now resizable.

We hope you'll like using this feature while we continue working on Planio improvements!

From November 1st, 2019, Planio will no longer support logins via OpenID. If you have been using OpenID so far, please log in using your username and password instead, or use one of the supported OAuth providers (Google, Github, Bitbucket or LinkedIn). In case you do not have your password handy, click the Forgot password? link in the login form.

You can set up OAuth by navigating to your account settings. In order to further secure your account when logging in with username and password, you may enable two factor authentication in the same place.

Planio Agile has seen some improvements in the last few weeks. Heavy users of the Agile charts may already have noticed that the look of the charts themselves has improved.

What you might not have noticed yet is that it is now possible to save charts with a similar mechanism to saving issue queries or Agile boards. To make room for the list of your saved Agile charts in the sidebar, we have removed the list of standard charts from the sidebar and rolled them up under the Agile Charts link in the list of Issues navigation at the top of the sidebar.

Another improvement for teams using predefined values for story points is a global setting for the values of story points. Via your avatar -> Administration -> Agile you can now define a list of values for Story points, from which your users can choose when editing an issue instead of entering arbitrary values.

Expanding the possibilities for exporting issue data has been a frequent request from our customers. You may now choose to get a ZIP archive that contains one detailed PDF for each issue when exporting a number of issues from the issue list. The PDF documents will contain all issue details and the full history including all comments. If you wish, you can also opt to include any files that are attached to the issues you are exporting.

Another option is to place child issues in a folder under the folder of their parent issue. This way, your issue hierarchy will be reflected in the folder hierarchy inside the ZIP file.

Generating this kind of export may take a while, therefore Planio does all the heavy lifting in the background while you can continue with your work. You will receive an email with a download link once your export is ready.

This is a big update: One, we've been working on for the last 2 years.

Today, we're officially launching Planio Storage, a cloud storage service that's fully integrated in Planio.

You can use Planio Storage to store, sync, and share any number of files and folders among your team and with external partners.

Here's how to start using Planio Storage:

1. In any project, activate Planio Storage via the Apps tab.
2. Check out the new Storage section.
3. Install the sync client.
4. Start sharing!

Planio Storage is a Pro Feature that’s available for a small monthly fee in older Planio plans. Our new Platinum and Enterprise plans include Planio Storage for free. We’d be happy to create a tailored offer for you that includes Planio Storage. Simply get in touch!

We have made two small improvements to text areas and image attachments in Planio.

When editing text inside a text area in Planio, you can now drag any image file from your desktop right inside the browser and onto the text area. The image file will be added as an attachment and referenced in the text.

In addition to that, if you have an image inside your computer's clipboard (e.g. after taking a screenshot), you can now paste it directly by pressing Ctrl-v or Command-v. The pasted image will also be attached and referenced at your current cursor position.

We've recently updated Planio Help Desk. Today, I would like to guide you through some of the highlights.

Project email addresses¶

As you may know, you may create and update issues within Planio via mail. When using Planio Help Desk, you may define an alias for those long technical project email addresses.

We have now extended this feature, so that you may use more than one incoming mail address. This could be useful, if you would like to change your support address, but keep the old one in place. Or maybe your website is available via multiple domains and you would like to be sure, that all matching addresses work flawlessly.

With the help of the new Inbox configuration within the project settings, this is now possible.

Improved Help Desk settings¶

We've re-arranged the whole Help Desk settings, to better align them with the way you are using the help desk. You may now immediately see a preview of the autoreply, which will be sent to your contacts. In the same place, you may configure the properties of new issues created through Help Desk. There are now separate sections for the handling of incoming emails, the properties of outgoing mails and the setting for update notifications.

Help Desk templates and FAQs simplified¶

The management of Help Desk templates and FAQ entries was moved to a separate section, so that you will be able to see more information at the same time. Additionally they are now sorted automatically to improve consistency and ease management.

While we were at it, we've also simplified the views to create and update Help Desk templates and FAQ entries. You will now only see the most relevant fields.

All these changes were introduced to make it easier to get started with Planio Help Desk. We hope you like it. Maybe you will even discover features which were previously hidden in the settings.

When connecting to Planio, we always use secure and encrypted communication channels, namely TLS (also colloquially known as SSL) and SSH. The use of cryptographic algorithms in these protocols have changed over time, resulting in newer and more secure standards being used and taking the place of older standards. In the last couple of years, there have been a number of published attacks on some of these older standards such as POODLE, Logjam, or DROWN. While there have been workarounds for some of these attacks, some can not be fully mitigated without retiring the use of the affected cryptographic standards.

As a result, starting June 18, 2018, Planio will discontinue the support of the older cryptographic standards TLSv1.0 and TLSv1.1.

This applies to all HTTPS connections to your Planio account, to Subversion and Git repositories accessed via HTTPS and connections to our Team Chat servers if you are using an external IRC client.

The vast majority of connections to our servers already use the more modern standards and are thus not affected by this change at all. If you are using a reasonably modern webbrowser which was updated in the last couple of years, it likely already supports and uses the more secure and modern cryptographic standards. Reasonably current versions of Git and Subversion clients should also have no problems accessing our servers after June 18.

If you are using older versions of Java to access our Servers, e.g. with the use of plugins to your IDE or with CI servers, you might have to ensure that your version of Java is up-to-date. When using Java JDK 8 or newer (released in 2014), everything should work as before. Older versions of Java however disabled TLS 1.2 by default for compatibility reasons. Older versions of OpenSSL (which might still be used by old operating systems like RedHat 5) might not be able to access our services after June 18 anymore and might need to be updated.

Should you face any issues accessing our services after June 18, please make sure you have updated your clients to their latest version. For any questions related to this change, please don’t hesitate to get in touch with us via https://plan.io/contact/.