Planio Support

Within Your avatar -> Administration -> Roles and Permissions -> select a role -> Issues visibility, you now have a new option Issues watched by, created by or assigned to the user.

Users with a role having this issue visibility will also see issues in a project if they have been set as a watcher. You can therefore easily involve restricted users in individual issues on a per-case basis.

Please note: Be careful with assigning the Add watchers permission to roles using this setting, because that will effectively allow those users to extend the permission to other users as well.

The Customers section has been renamed to Contacts to reflect the fact that many users employ Planio Help Desk not only to communicate with their customers but also with suppliers, partners and other involved parties.

The Overview and Activity in your projects have been merged into one single section. Static information previously present in the Overview have been moved to the sidebar to give way to a redesigned activity feed.