Planio Support

You can now receive Planio push notifications on the desktop with current versions of Safari, Chrome and Firefox, even when you're not currently using Planio. In addition to the Planio mobile app, Chrome on mobile devices can now receive push notifications as well.

This change replaces our previous in-browser notifications which supported less browsers and were more resource-intensive for servers and clients.

We fixed a bug where the Planio Team Chat IRC server would not respond properly to a /WHO command when the requested user had a login name that wasn't all lowercase.

The repository web hooks we're sending whenever new commits get pushed to your Git repositories hosted on Planio now contain the pusher, i.e. the user pushing to the repository as well as the ref, i.e. the branch or tag that has been pushed to. Should you push several braches or tags at once, we will now call your web hook URL several times – once for each ref that has been pushed to.

The format and behavior mimics GitHub web hooks very closely. So, should you wish to integrate Planio with a 3rd party service which accepts GitHub-style web hooks they will most likely also work with Planio now.

Please note: Due to the changes, calling /sys/fetch_changesets manually or from external services will not trigger the web hook configured in your Planio repository anymore.

Links to the incoming email source of an issue have been made more prominent and been moved to the right and the OpenPGP encryption/signature details have been restyled to be in line with Planio's new flat look.

Within Your avatar -> Administration -> Roles and Permissions -> select a role -> Issues visibility, you now have a new option Issues watched by, created by or assigned to the user.

Users with a role having this issue visibility will also see issues in a project if they have been set as a watcher. You can therefore easily involve restricted users in individual issues on a per-case basis.

Please note: Be careful with assigning the Add watchers permission to roles using this setting, because that will effectively allow those users to extend the permission to other users as well.

The Customers section has been renamed to Contacts to reflect the fact that many users employ Planio Help Desk not only to communicate with their customers but also with suppliers, partners and other involved parties.

The Overview and Activity in your projects have been merged into one single section. Static information previously present in the Overview have been moved to the sidebar to give way to a redesigned activity feed.