Planio Support

You've been able to use your Help Desk Templates as questions within your project's own FAQ section for quite some time now. Until now, you always had to navigate to Settings within your project to edit your templates, though.

You'll now find a small Edit icon on the right side next to each FAQ item which allows you to quickly edit the corresponding Help Desk Template directly.

As you surely know, you can use Gravatars to personalize your user icon at Planio. Simply sign up at Gravatar, upload your picture and Planio will automatically pick it up.

Until now though, users who didn't use a Gravatar were displayed as a rather sad and grey boring silhouette.

We've changed this today by adding colorful default avatars to Planio. They're active in all accounts already. If you've used a different default before, you can enable them via Administration → Settings → Display.

There's this one issue you've been coming back to over and over. Or this wiki page you're accessing frequently. Yet, you cannot remember their ID or URL and finding them via the Projects dropdown works, but always takes a little too long to be really convenient.

Sounds familiar? Then our redesigned Planio home page is for you. It now contains bookmarks of your most recently accessed items ordered by access frequency over the last week. We hope this feature will help you get back to your most important items in Planio more quickly and more conveniently.

You can also pin certain items to the home page by clicking on the star icon.

Ever wondered how we at Planio handle online contact form requests via our Contact Us page? Using Planio, of course. And now you can, too!

We've just published a new endpoint to our API that can be used as a target for simple HTML web forms. Using this technique, you'll be able to capture your customer's requests or inquiries directly as issues in Planio.

Learn all about it in our Set Up Contact Forms with Planio guide.

During the recent outage of the .IO top level domain name servers, we had quickly provided a workaround making all Planio accounts available via youraccount.planio.net in addition to the well-known youraccount.plan.io addresses.

This interim workaround has now become a permanent alternative for all users who wish to use planio.net instead of plan.io. Feel free to use either domain for your Planio account going forward.

Sometimes, it's hard to tell critical updates from not so important email. That's why emails coming from Planio's issue tracking now contain Schema.org Actions. On GMail, they will render as little buttons that will open the right Planio issue directly from your inbox.

Schema.org is a community standardization effort that goes beyond email and GMail and we hope to see more email clients support those usability enhancements soon.

As part of this change, we're now sending all Planio emails from the single email address notifications@plan.io. This will of course not impact your ability to update issues in Planio via email simply by hitting the "Reply" button in your email client.

Planioを紹介する日本語の資料をSlideShareで公開しました。通常のRedmineに対して改良されている点を中心に紹介しています。

ドイツ発・Redmineをベースにしたプロジェクト管理SaaS 「Planio」でチーム開発とコラボレーション

この資料は、2016年9月24日に開催された オープンソースカンファレンス2016 Shimane での弊社の金築によるプレゼンテーションで使ったものです。Planioのことを対面で皆さんにご説明したのはこれが初めてでした。オープンソースカンファレンスの様子はファーエンドテクノロジーの ブログ でも報告しています。

今後、日本でよりたくさんの方々にPlanioを知っていただくために、積極的にプレゼンテーションの機会を確保していくつもりです。ぜひ、どこかでお会いできればと思います。

はじめまして、日本におけるPlanio認定パートナーの ファーエンドテクノロジー の前田です。Redmine公式サイトでContributorとして活動したり Redmineの本 を書いたりしています。

本日よりPlanioが日本向けサービスを開始し、ファーエンドテクノロジーは日本でのプロモーションとサポートを担当することを発表しました。
ドイツ発・Redmineベースのプロジェクト管理SaaS「Planio」が日本進出　ファーエンドテクノロジーがプロモーションとサポートを受託

PlanioはオープンソースソフトウェアのRedmineがベースのプロジェクト管理のためのクラウドサービスです。普通のRedmineとの違いを一言で言うと、画面デザインが美しくなり、またチャットやカンバンなど大幅な機能強化が行われたRedmineをクラウド上で提供しているサービスです。サービス提供元のPlanio GmbHはオープンソースのRedmine自体への貢献活動も積極的に行っています。例えば、最近のRedmineに実装された新機能のうち スマートフォン対応の画面 、 オブジェクト追加のための「＋」ボタン 、 セキュリティ上重要な変更のメール通知 などはPlanioで実装された機能がパッチとして切り出されRedmineに提供したものです。

オープンソースコミュニティへの貢献を強く意識している素晴らしいサービスを日本にも届けるために、このたび弊社はPlanioと提携し、日本でのプロモーションとサポートを実施していくこととしました。これからどうぞよろしくお願いします。

Planio's hosted Git repositories have always been available via SSH using public/private key pairs which works great for regular repository committers. For people who only wish to access a Git repository from time to time or who need anonymous access to a repository, we now also offer access via HTTPS using regular Planio usernames and passwords.

And yes, that also means that you can now make your hosted Git repositories publicly available for anyone to clone – which is great for Open Source projects. If that's interesting to you, have a look at our tutorial guide about public projects to learn how to do that.

We've started rolling out a new bundled release of Planio today. All Planio accounts will eventually be updated to this new release over the coming weeks. A lot of work has gone into it behind the scenes: Under the hood, Planio was upgraded to Ruby on Rails 4 and Redmine 3 which both come with a lot of infrastructural improvements that aren't immediately visible to users but which will help us develop new features and improvements faster and more consistently together with the Redmine community.

There are a few new features and improvements as well. The most notable ones are:

Multiple email addresses per user¶

It is now possible to have multiple email addresses per user. This might sound like a little thing, but users with multiple email addresses will not have to remember which of their addresses is registered in Planio anymore, which in turn we hope will make their daily work this tiny bit easier. This is especially useful if you're using the E-Mail Drop Box as your sender address is used to determine if you're allowed to send emails into a Planio project or not.

You can add additional email addresses from Your avatar → My account by clicking on the Emails button in the top right of the content pane. Per default, email notifications will only be sent to your primary email address, you can however toggle notification sending per additional email address by clicking on the mail icon on the right of the address.

New options for issue statuses in new issues¶

Up until now there was one issue status that was the default and starting status for all trackers. It is now possible to define a default status for each tracker. No more Open or Start status that needs to be shared between all trackers, specialized trackers can now use the best default issue status instead of the same one as every other tracker.

Furthermore, it is now possible to define which statuses can be set for new issues in the workflow. In previous versions new issues could have the default status and every status that was accessible from that default status. With this new workflow setting the statuses for new issues can be further restricted.

Better permissions¶

There have also been some refinements in the permission system. It is now possible to limit the visibility of time entries to only the time entries created by the user per role. It is also possible to limit the other users which a certain user can see. Last but not least, there is now an extra permission to manage a project's members.

Diverse features and improvements¶

There's even more improvements, other things we hope you will find useful:

• Improvements to parent tasks and subtasks. It is now possible to decouple the start/end dates, priority and % done from parent tasks from those of its subtasks. This is a global setting. There is also a new subtasks filter in issue lists.
• Totals for numeric fields in the issue list.
• You can now set a default milestone/sprint for new issues on a per-project level.
• Attachment descriptions are now editable.
• Faster search and new search options.